Policies
Policies
Home
Home
Home
Home
Home

Policies and Conditions

Policies

Accommodation Agreement

1. OBJECT.

By virtue of this contract, the hotel society, hereinafter the HOTEL will provide accommodation to the host in the room and its accessories, for a price, for the number of days indicated on the Hotel Registration Card. In no case may the term be more than 30 consecutive days.

1.1.- The room and the price or rate per night will be those that are determined in the Hotel Registration Card. Notwithstanding the above, the HOTEL shall be entitled to make any change of room and the guest must accept it, provided that it is a room of equal or better conditions or is due to a situation of force majeure.

1.2.- The check-in or check-in time is from 3:00 pm on the day of arrival and the check-out time is until 12:00 (12:00 pm) of the day Of output. The period of time between one and another hour corresponds to the hotel day. The anticipated entry or departure after the indicated time will be subject to availability and the GUESTS must pay the corresponding value.

1.3.- The accommodation will be provided regardless of how long the guest stays in the room. The partial use causes the payment of the total amount.

1.4.- The provision of services that are the subject of the contract and those complementary services offered by the hotel will be subject to availability and schedules, shifts or physical stocks of the inputs, goods, facilities or spaces for it.

2. PRICE.

2.1.- The price of this contract corresponds to the fee per night that the guest is obliged to pay and equals to the amount indicated in the registration card including taxes, all of which will be described in the corresponding invoice. If you do not apply taxes, due to it is an exempt or excluded operation, the invoice will be issued according to the appropriated amount without taxes.

2.2.- The guest must also pay all charges for food, beverages, laundry and in general for all Those that are generated during your stay and that you decided to add to your account.

2.3.- The guest declares that he has been informed of the rates, fees and in general room prices per night with taxes. Rates may vary from overnight to overnight.

2.4.- The non-compliance with the agreed payment will generate interest on arrears at the maximum rate allowed, as certified by the Financial Superintendence.

3.- OBLIGATIONS:

3.1. – OF THE HOTEL.

3.1.1.- When the tourist service providers fail to comply with the services offered or agreed in whole or in part, they will have the obligation, at the tourist’s option, to provide another service of the same quality or to reimburse or compensate the price agreed for the breached service.

3.1.2.- Given the impossibility of providing the same quality service, the provider must contract, at its expense, with a third party, the provision thereof.

3.1.3.- Of the oversold. When the providers of the tourist services fail to over-sell the services offered or agreed in a total or partial way, they will have the obligation, on tourist’s choice, to provide other services of the same quality or to reimburse or compensate the price agreed for the breached service. Given the impossibility of providing the same quality service, the provider must contract, at his expense with a third party, the provision thereof.

3.2. – OF THE GUEST

3.2.1.- Of the non-presentation. When the user of the tourist services fails to show up or not to use the agreed services, the provider may demand at his option the payment of 20% of the total price or rate established or withhold the deposit or advance payment previously received from the user, according to the policies chosen in your reservation.

3.2.2.- The prepay not refundable rate, is non-refundable and cannot be changed or cancelled. Total stay will be charged on client credit card after the time of booking.

Loyalty Program

Policies

At Kali Hotels, we love our guests. To show our appreciation, here are a few things to keep you coming back:

As a returning guest, you will get 5% off our lowest advertised price at the time of booking* when booked direct with us.
Please contact us for details at info@kalihotels.com or visit the Contact Us page.

* Cannot be combined with other promotions. Valid starting 1 month from your first checkout.

Policies
Policies

Cl. 18 # 4 – 38, Santa Marta. Colombia
Tel: +57(5) 422-1302
Cel: +57 315-6719476
casadeleda@kalihotels.com

Km. 34 Troncal del Caribe
Vereda Los Cocos, Santa Marta. Colombia
Tel: +57(5) 431-2082
Cel: +57 310-3255536
villamaria@kalihotels.com

Cra 2 # 19 – 20, Santa Marta. Colombia
Tel: +57(5) 431-2082
Cel: +57 318-3580652
casadeisabella@kalihotels.com

© 2019 All Rights Reserved. | Design By SANTAMARCA.CO